Frequently Asked Questions

HOW TO ORDER

I WANT TO PLACE AN ORDER, HOW TO do THAT?

Placing your Calidad order is quick and easy with our Telegram bot! Simply scan the QR code on your Calidad product packaging or click [here]

Can I cancel/change my order?

Changes or cancellations depend on your order's dispatch status. For assistance, please contact our support directly through the 💬 Support button, and we'll promptly help you out!

What should I do if my order is damaged or missing an item?

If your order arrives damaged or with a missing item, please contact us immediately via the 💬 Support button. To quickly assist you, kindly provide supporting evidence such as pictures or a copy of the delivery slip. We're here to resolve the issue swiftly and smoothly!

Shipping and PAYMENTS

Where does CALIDAD ship to?

CALIDAD proudly ships across the EU, UK and the United States. Before placing your order, feel free to ask via our 💬 Support button about local pick-up options available through our retailers and partners. We're here to make receiving your CALIDAD products as easy and convenient as possible!

How do I qualify for free shipping?

If your order value exceeds 1000 EUR - you're qualifying for free shipping.

WHAT ARE THE PAYMENT OPTIONS?

CALIDAD accepts secure payments in Bitcoin (BTC) for maximum security.

Follow us @calidad.eu

Calidad model vaping cartridge